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[ST] Charging practices
>If there's a "standard price" for the given service which is truly
>irrespective of hours, then I've paid that plenty of times, but I don't
>think I normally get bills that consist primarily of hours worked which
>are clearly and admittedly not - their service "estimate" is apparently
>actually a floor to the price, not an estimate in the conventional
>sense. Am I crazy here in thinking that it is not an entirely ethical
>business practice to charge for ostensibly hourly labor with posted
>labor rates and then deliberately and systematically charge for hours
>not actually worked? Is this common practice, and if so, does anyone
>know of shops in the L.A. area that don't do it?
-- Jim
Dealers generally charge from a "Flat rate manual" that is from the
manufacturer. The manufacturer decides how long a job should take, but I
really can't be sure what they base it on. Any competent mechanic should be
able to beat the manual's time allowance.
Bare
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