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[ST] RE: And Dealers wonder why they are losing business to mail order
- Subject: [ST] RE: And Dealers wonder why they are losing business to mail order
- From: "Alex Ozzard-Low" <alexol@xxxxxxxxxxxxx>
- Date: Mon, 5 Nov 2001 07:47:01 -0600
Scott's e-mail sounded so (justifiably) critical about his Houston dealers
that I thought it only fair to speak up strongly in favor of our local
dealer here in Lafayette.
I haven't had much cause to use them beyond a service and two tire changes,
but I make a point of buying whatever I need from them if possible.
Having said that, I've been very clear with them - if they have something I
want, I expect to pay a decent percentage more than mail-order but I don't
expect to be robbed and raped for the privilege of having them 3 miles from
my house, but I do want them to make a decent profit.
It was Scot's mention of damaged rims which really got my attention: the
first time they changed my tires they scratched my rims, making quite a mess
of the rear. The next tire change (which was very soon after as I went off
a two-week 5000 mile trip) they had both rims powder coated for me at no
cost.
No, I have no association with the dealer (Stan Cosper at EuroCycles, who
also have Aprilia and may eventually have MG too) but I like the way they
run their business!
Alex
> Date: Sun, 04 Nov 2001 20:23:41 -0600
> From: "Scott" <98-VFR800@xxxxxxxxxxxx>
> .....it was when I brought it in. EVERY sinlge shop I
> have been to for service (five dealers) has either trashed my rims when
> changing tires, failed to put the bodywork back on the bike correctly,
> lost bodywork clips and then claimed they weren't there when I brought
> it in, claimed to have bled the brakes and clutch and then later
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