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Re: [ST] And Dealers wonder why they are losing business to mail order?

Charlie,
 
 I am with you Bro!!!

 Ride Safe Have Fun
 PauL Reyes
 99 ST Blk

Charlie McCullough wrote:
> 
> hmmmmmmm.....
> 
> Always a debate - whether to support local dealer or go mail-order.
> 
> I'm a firm discipler of the "support-your-local-dealer" argument. I've been
> doing business at one particular dealership (not a Triumph dealer) for the
> past 10-15 yrs. They know me, I know them, and they will usually make an
> effort to get close to what mail-order pricing is - at least close enough to
> where I would do business with them. I don't look for 'em to match mail
> order. I don't mind paying a bit extra to have an on-going working
> relationship with 'em. They don't squeeze me and I don't squeeze them - they
> know they will have all my repeat business, why gouge?
> I get my money's worth. I don't have to stand in line on a saturday
> afternoon for a tire change - I can show up and they'll drop what they're
> doing to mount a tire on any wheel I bring 'em - even some tires (race
> slicks) they didn't sell me. The shop manager, a certified Tig welder, will
> gladly weld up anything I need fixing (has even come into his shop on a
> saturday night after hours to fix a part - for free - so I can make a start
> grid for a Sunday race). I can call 'em on the phone and they will get me
> any part or accessory that I need or may want - without a deposit - and, if
> I choose not to buy, will gladly return to mfgr without complaint.
> This level of attention and service I can't get w/mail-order. I can't
> begrudge anyone using mail-order since budgetary constraints may force
> mail-order route, but it's something I avoid if at all possible.
> I just like the human contact part......but then, I may be an extreme case -
> I even avoid things like bank direct deposits and ATM's - would just rather
> talk to a live face.
> 
> Charlie McCullough
> tz250 WERA #90 Ex
> Lotts Ducs
> '99 Triumph ST
> 
> -----Original Message-----
> From: Tom Emberson <ate_st@xxxxxxxxxx>
> To: ST@xxxxxxxxxxxxxx <ST@xxxxxxxxxxxxxx>
> Date: Friday, November 02, 2001 8:38 AM
> Subject: Re: [ST] And Dealers wonder why they are losing business to mail
> order?
> 
> >Kinda makes you wonder eh? Had a simular thread on the zx list about a
> >year or so ago. For some reason dealers see bikers as sheeple, that have
> >lots of money to put into our hobby. Even if I had the money to put
> >$350+ into a set of tires for the bike, I would hardly want to do it 2
> >to 3 times a season.  Maybe people who go through a set of tires ever 3
> >years can justify that price.
> >
> >Saving $100-150 a set of tires is serious coin. Hey, thats an extra pair
> >of gloves, 1/4 of a decent full perf leather jacket, 1/2 a pair of
> >leather pants, set of heated grips, etc.
> >
> >If there is that much of a discount for buying tires in bulk, why don't
> >the dealerships get together to form a cooperative??
> >
> >If a shop could give me decent prices on everything I purcahse for the
> >bike, I would go no further. But when you get quoted MSRP (in some cases
> >more than) every time you turn around, but the mail order can do
> >MSRP-30% (or better) it is telling me that margins are pretty damn
> >decent.
> >
> >Reminds me about when I negotiating the purchase of my 6. The dealership
> >owner was crying overhead .... But when I showed up 8 am for my first
> > service I noticed the owner showing up in a 740iL, the wife in a brand
> >new GTI Vr6, and the owners son just finished writting of his second
> >sport bike for the season, hmmm, sounds like a lot of over head to me.
> >
> >I know that there are some dealerships that a living month to month, but
> >I think it is pretty well proven, if you give great service, reasonable
> >prices, and generally give a shit about people bikes you should get the
> >business.
> >
> >I don't know if it is just modern day 'I am not responsible' feeling I
> >get, but it seems that people don't seem to give a damn about other
> >people property.
> >
> >Sorry for the sub-rant,
> >
> >Tom
> >
> >
> >/*************************************************************
> > Thomas Emberson
> > '01 BRG Sprint ST (last count 7 months old, 13,700 miles)
> > sold: '98 ZX6e, '99 ZX9r, '95 EX500
> >*************************************************************/
> >
> >
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