RE: 500 mile Service

["Kelley & David" <kdgaske@xxxxxxxxx>]

Work is going to be pulling me out of town for the middle of next week, so I
have decided to let them have it while I am gone.  I will find out what they
will be doing and their need for keeping it for so long.  I am also going to
let TOA know about my experience, if for nothing else just so I can feel I
did something about this.  Thanks to everyone for their thoughts.  I will
use it all as ammo in trying to figure out why they needed hours to work on.

Blake:  You are right about Coleman.  I rode with a guy who needed a new
tire mounted.  He took the wheel in off the bike, was charged 35.00, they
lost a spacer (rear wheel) and would not buy the new one (said it wasn't
their when he brought it in) and forgot to mention that new tires needed to
be scrubed in (maybe he should have known, but...) and he dumped it in his
driveway.  I only use coleman to check Helmet sizes before I order.  I
figure as large as they are I am not hurting anyting.    I did not buy from
Cycle Sport because they would not deal on the price at all (when I was up
there a week or two ago they still had the RS sitting in their showroom.)  I
went with RS Sport Cycles in Mechanicsville because they were willing to
deal abit.  Once this service is over I will be doing my own service.  I
will probably use Cycle Sport to do EFI work.  I lived in Herndon while I
grew up and always wanted to buy a bike from them but they were not willing
to budge on the price, but their service dept. is a different dept!!!!  We
will have to ride when you get back form Freddie Spencer's school!!!




   Cheers,
David "Lost Dawg" Gaske
'00 Sprint RS
Fredericksburg, Va.

- -----Original Message-----
From: owner-st@xxxxxxxxxx [mailto:owner-st@xxxxxxxxxx]On Behalf Of Blake
Sobiloff
Sent: Saturday, March 25, 2000 1:42 PM
To: ST@xxxxxxxxxxxxxx
Subject: Re: 500 mile Service


Kelley & David wrote:
>    I am nearing my 500 mile service and I called my dealer to schedule my
> appt.  They would like the bike ATLEAST a full day, preferable overnight.
> When I looked in my owners manual I saw nothing requiring such time.  How
> long have others left their bikes?

I left mine overnight, and because of work demands I didn't end up
picking it up for several days. However, the dealer called me the
morning after I dropped it off to let me know I could pick it up
whenever it would be convenient for me.

> They also do not want me
> to ride it down, stating that changing the oil on a hot bike is difficult
> because the plug and filter are "hard" to get to (this one I do not
> understand, how much easier could it be).

Say what?! Who's giving you this line -- Coleman PowerSports? I know
it's a bit of a trek from where you live, but I've had good experiences
with Cycle Sport in Herndon. Cycle Sport operates another store in
Springfield; I haven't been to it, but a friend who bought a Yamaha YZF
from them has been pleased with their service so far. It's a pretty
small store, but I believe they still provide full service.

I'd recommend you complain up the chain at whatever dealer you're
dealing with, and document their response. Then forward those
interactions to Triumph of America. Let ToA know if you decide to go to
another dealership because of this dealer's foolishness, and make it
clear that not only is it a greater hassle for you, but that it
significantly diminishes the Triumph experience.

- --
Blake "Dawgbert" Sobiloff <sobiloff@xxxxxxxxxxxxxx>
Higher Education Consulting
KPMG Consulting, LLC
McLean, VA


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