RE: Zero-Gravity sport touring screen

["Archer, Doug" <DArcher@xxxxxxxxxxxxxxx>]

I would call it good customer service.
Instead of taking your order, not telling you
there will be a delay and leaving you hanging 
for the screen,  they said totally upfront there
will be a delay.
In any manufacturing business their can be delays,
how you feel about it depends upon how well they
communicate.

In my dealings with Rachel from ZG, I have found
her to be totally responsive and professional.
If more companies had their attitude, we would
be in bike nirvana.....

- -Off soap box-   <grin>

Later..Doug.


> -----Original Message-----
> From: Matt Knowles [mailto:matt@xxxxxxxxxxxxxxxxxxx]
> Sent: Friday, March 03, 2000 9:09 AM
> To: ST@xxxxxxxxxxxxxx
> Subject: Re: Zero-Gravity sport touring screen
> 
> 
> >I ordered
> >it on a credit card, but they won't charge me until the item 
> is shipped.
> 
> It's a nice touch because legally they aren't allowed to 
> charge until the
> merchandise is shipped.
> 
> Matt Knowles - mattknowles@xxxxxxxxxxxxxxxxxxx
> http://home.earthlink.net/~mattknowles
> Aesthetic Design & Photography - (408) 977-1804
> http://www.aestheticdesign.com
> 
> 
> 
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