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Re: Fuel Sender Official Count
- Subject: Re: Fuel Sender Official Count
- From: Greg Gagliano <greg@xxxxxxxxxxxxxxxx>
- Date: Mon, 28 Aug 2000 21:27:04 -0500
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Robert Smith wrote:
> What is Triumph doing about this?
Eric was able to get some info from Triumph which he posted here on Aug. 23. The
post is reprinted below:
> First, let me apologize for the delay in this response. Was having too much
> playing at the Rallye and then have been trying to catch up for the last
> couple of days. I noticed several posts about the fuel senders while I was
> away and wanted to update the information and address a couple of issues.
> Before I begin, please be aware that this is not a personal attack on
> anyone that has posted. This is a posting of my opinions and then some
> factual information from Triumph. If you disagree with my opinions, please
> feel free to do so and if you feel the need to do so in writing please
> direct any comments to me off list - thanks.
>
> First - it was asked why Triumph was not doing more about the problem. Here
> is my .02 - They have been working on the problem - and have been doing so
> for quite some time. Unfortunately it is not just a matter of picking up
> the phone, calling the supplier and telling them to have a new one on the
> line the next day. The part needs to be redesigned, manufactured, tested
> and if all passes ok, put into production. If they find a problem, the
> process starts over again. It is not an issue of having to apply pressure
> to Triumph - just because you don't see what is going on behind the scenes,
> please don't naturally assume that nothing is happening. IMHO making
> comments comparing this issue to the current Firestone mess is
> irresponsible and is only offered to excite the issue.
>
> Second - as to future claims for those worried about being out of warranty,
> I would guess that Triumph would handle it the same way as it has handled
> similar out of warranty issues. For preexisting problems, the issue is
> normally handled as in warranty. That being said, if you are concerned I
> would talk it over with your service manager to determine the best course
> of action before your warranty expires.
>
> Now, onto the news: I have been in contact with Triumph about this issue -
> I didn't make threats or apply pressure - I only asked to be updated on the
> status so that I can keep the list informed. The information that I
> received is as follows:
>
> The part number is T2400526 and is used in the Sprints and Tigers.
>
> There is a new version of the fuel sender which has been in the US for
> approximately two weeks - Triumph is expecting this to be the final version
> of this part (which means that they have tested it harder, and so far it
> seems to be holding up). All old stock at ToA has been returned to the U.K.
>
> The new fuel senders can be identified by the two dots (1 red and 1 green)
> on the bottom (on the metal piece, where the wires come out). If you are
> having problems with the leak, you need to contact your dealer and arrange
> for this new part to be fitted under warranty.
>
> THIS IS EXTREMELY IMPORTANT!!!!! Be sure to check for the two dots - some
> dealers ordered extra units - if you get one of the older revisions you may
> have future problems. If they have ordered one in the last two weeks, they
> will have the newly revised part.
>
> Hopefully this will be the final fix, and we can return to our discussions
> of which colour is fastest...... ;-)
>
> - Eric
>
- --------------C15AA7F87751FEC741986125
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Robert Smith wrote:
<blockquote TYPE=CITE>What is Triumph doing about this?</blockquote>
Eric was able to get some info from Triumph which he posted here on Aug.
23. The post is reprinted below:
<br>
<blockquote TYPE=CITE>
<pre>First, let me apologize for the delay in this response. Was having too much
playing at the Rallye and then have been trying to catch up for the last
couple of days. I noticed several posts about the fuel senders while I was
away and wanted to update the information and address a couple of issues.
Before I begin, please be aware that this is not a personal attack on
anyone that has posted. This is a posting of my opinions and then some
factual information from Triumph. If you disagree with my opinions, please
feel free to do so and if you feel the need to do so in writing please
direct any comments to me off list - thanks.
First - it was asked why Triumph was not doing more about the problem. Here
is my .02 - They have been working on the problem - and have been doing so
for quite some time. Unfortunately it is not just a matter of picking up
the phone, calling the supplier and telling them to have a new one on the
line the next day. The part needs to be redesigned, manufactured, tested
and if all passes ok, put into production. If they find a problem, the
process starts over again. It is not an issue of having to apply pressure
to Triumph - just because you don't see what is going on behind the scenes,
please don't naturally assume that nothing is happening. IMHO making
comments comparing this issue to the current Firestone mess is
irresponsible and is only offered to excite the issue.
Second - as to future claims for those worried about being out of warranty,
I would guess that Triumph would handle it the same way as it has handled
similar out of warranty issues. For preexisting problems, the issue is
normally handled as in warranty. That being said, if you are concerned I
would talk it over with your service manager to determine the best course
of action before your warranty expires.
Now, onto the news: I have been in contact with Triumph about this issue -
I didn't make threats or apply pressure - I only asked to be updated on the
status so that I can keep the list informed. The information that I
received is as follows:
The part number is T2400526 and is used in the Sprints and Tigers.
There is a new version of the fuel sender which has been in the US for
approximately two weeks - Triumph is expecting this to be the final version
of this part (which means that they have tested it harder, and so far it
seems to be holding up). All old stock at ToA has been returned to the U.K.
The new fuel senders can be identified by the two dots (1 red and 1 green)
on the bottom (on the metal piece, where the wires come out). If you are
having problems with the leak, you need to contact your dealer and arrange
for this new part to be fitted under warranty.
THIS IS EXTREMELY IMPORTANT!!!!! Be sure to check for the two dots - some
dealers ordered extra units - if you get one of the older revisions you may
have future problems. If they have ordered one in the last two weeks, they
will have the newly revised part.
Hopefully this will be the final fix, and we can return to our discussions
of which colour is fastest...... ;-)
- - Eric</pre>
</blockquote>
</html>
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