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Re: HELP - belly pan melting info needed



Just called and left a message on Jerry's machine, will forward this info to
the dealer.

THANKS!


- ----- Original Message -----
From: "Eric Sheley" <eric@xxxxxxxxxx>
To: <ST@xxxxxxxxxxxxxx>
Sent: Wednesday, August 23, 2000 6:00 PM
Subject: Re: HELP - belly pan melting info needed


> At 04:22 PM 8/23/00 -0500, Jeff Jenkins wrote:
> >Lisa and others at the rally have told me that their melted pans were
> >covered under warranty.
> >I talked with the Triumph rep at the rally this weekend and he said it's
> >covered and will be fixed under warrranty.
> >My dealer, Sonny Collier of Collier Cycles in Nashville, TN told me today
> >that he talked to Triumph's service manager, the person who approves all
> >warranty work, and that he said he hadn't heard of such a thing before
and
> >that it is NOT covered by warranty.  He then gave me the routine speech
> >about not believing what you read on the internet, etc.....
>
> Jeff,
>
> It most certainly will be covered under warranty. The person that declined
> it is Shell Barr - head of service for the US. I can only assume that your
> dealer did a poor job of explaining the problem. The person at the Rallye
> was Jerry Parrish - contact him at Peachtree City at 770.631.9500
>
> He can also be reached at newtricorp@xxxxxxx, but with the dealer show
> going on, you may be better attempting contact by phone.
>
> Remind him of your conversation and I am sure he will get the situation
> straightened out.
>
> Keep us updated.
>
> - Eric
>
>
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