RE: Fuel Gauge Fix Update / saddlebags / customer service!!!

["Retherford, Martin" <MRetherford@xxxxxxxxxxx>]

Update
	My gauge after the fix is working as it should.  No more crazy
movement, tank registers full just after you start it up at the gas station.
	One word of note, on the late parts.  If the dealer lied then he is
a schmuck.  If you believed everything would come off without a hitch on a
first year bike that was supposed to be released for sale in 98 and only
came out in Feb of 99 on my side.  Think again, I am sure these guys are
trying because it's in their best interest to do so.  I understand the
strain, however, because I told my dealer I would not buy unless the bags
were ready when I picked it up (great motivational technique :-)).  I also
bought the first one he had.
	Just a little level headed input.

Martin

		-----Original Message-----
		From:	Charlie [mailto:onegudman@xxxxxxxxxxxxx]
		Sent:	Wednesday, April 14, 1999 3:09 PM
		To:	Triumph Page
		Subject:	Fuel Gauge Fix Update / saddlebags /
customer service!!!

		Hello all, the saga of the useless fuel gauge continues...

		Just got my sending unit replaced by my dealer as a fix to
the very erratic
		fuel gauge.  The gauge still has a mind of it's own.  I
filled up the tank
		and within 10 minutes of riding the gauge needle varied from
almost full to
		empty and the yellow "low fuel" light came on.  After a few
minutes the
		gauge reads half full, the yellow light goes off and the
gauge starts
		another crazy cycle of erratic readings.  My dealer now says
they will order
		a new gauge and see if that cures the problem......

		My dealer contacted Triumph about the two bag set (only at
my strong urging)
		I am still waiting on.  (They were ordered in January.)
They were told the
		same thing that others reported in a recent post -- that the
backlog is to
		be met by the end of this month.

		I must agree with the negative comments regarding the
apparent lack of
		answers supplied by Triumph.  Say what you will about
Harley-Davidson.  As
		the former owner of two Harleys, I can attest that their
customer service is
		second to none.  Also as a comparison, any of you Saturn car
owners know
		what I am talking about when it comes to service after the
sale.

		I had a long talk with my dealer the other day and politely
said I wanted
		better service if I am to remain a Triumph owner.  I also
had that message
		relayed to Georgia.  This is my first Triumph and I realize
their will be
		certain kinks in the system as far as getting
parts/accessories and I can
		accept that,  but lack of customer service and not answering
customer
		concerns is NEVER ACCEPTABLE IN ANY BUSINESS...PERIOD!!!

		I will get off my soap box now.  The ST is a great bike, but
there are
		definitely some "growing pains" apparent at Triumph.

		Charlie






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